Welcome! My name is Darren Hayward and I trained as an Hotelier at South Devon College and Bournemouth University. I was originally from Zimbabwe and moved back there to work as a general Manager in Resort Hotels and Safari Lodges throughout Zimbabwe, Victoria Falls, Kariba, the Vumba, the Eastern Highlands and Harare, including some of the most iconic hotels such as Victoria falls Safari Lodge and Elephant Hills Resort.
I moved back to the UK in 2001 and joined Millennium & Copthorne Hotels before joining Kew Green Hotel Management Company and RBH Hotels looking after a selection of hotels under the Marriott and Intercontinental Hotel Group (IHG brand), including the Holiday Inn Milton Keynes Central.
Training was key throughout my hotel career and became absolutely integral in ensuring the success of my teams. From Food Safety to Fire Safety, as well as General Health and Safety, from Customer Service to Service Delivery - all areas required excellent training to ensure the complete client safety and client satisfaction required across the top brand hotels.
Understanding Hotels and understanding the First Aid requirements in Hotels has allowed me to create bespoke courses aligned to the needs of the teams in the Hospitality industry. Training as an ex-Hotelier to Hoteliers allows for an understanding that opens the doors to more in-depth discussions about the total management of emergency situations. Looking at incidents from the Management perspective as well as the hands on approach of the team member, creating an holistic approach to the management of Health and Safety incidents in general as well as the direct First Aid skills needed.
CTA First Aid training courses can be engineered to fit into the varied working hours of the teams and geared to the different levels within the team, looking at the likely scenarios that any Hotelier might come across in the Hospitality sector. We will always touch on Food and Fire Safety as part of our courses - making the training relevant and productive.